Terms & Conditions

1. Introduction

The website www.gardenz.ae is operated by GardenZ Harvest Foodstuff Trading LLC, Dubai, UAE.

All purchases made through this website are governed by these Terms & Conditions. We may update these Terms at any time. Any changes will take effect immediately once published on this page. Please review this page regularly to stay informed.

2. Who Can Use Our Website

You must be at least 18 years old to place an order or register on our website. By ordering, you confirm you are legally permitted to enter into contracts in the UAE.

Your order is confirmed only when you receive a confirmation email from GardenZ.

3. Prices & Delivery Charges

The price you pay is the price shown at checkout at the time of ordering.

For items sold by weight or volume, the final charge may reflect the actual quantity delivered.

4. Offers & Promotions

Promotions and discounts are subject to these Terms & Conditions and may change or be withdrawn without notice.

If a refund applies to a promotional item, it will be calculated based on the discounted value, not the original price.

5. Payment

Payments can be made using Visa, MasterCard, or Cash on Delivery. All payments must be made in UAE Dirhams (AED).

Failed transactions may result in order cancellation.

We do not store card details. All transactions are processed securely.

6. Product Availability & Substitutes

All products depend on availability. We reserve the right to limit quantities if required.

If an item is unavailable, we may offer a similar substitute, which you may accept or reject at delivery.

We cannot guarantee availability for supplier-related shortages.

We do not deliver to any country or individual under UAE or international sanctions.

Multiple orders for the same address may be delivered together unless you request otherwise.

7. Home Delivery

Your order will be delivered to the address provided at checkout. If you need to change it, please contact us immediately.

While we aim to deliver on schedule, delays may occur for reasons outside our control. We will inform you if rescheduling is needed.

If you are not available to receive your order, you may still be charged for perishable items and delivery fees.

You may reject substitute items at the moment of delivery.

8. Collection Orders

If you choose collection, it is your responsibility to pick up the order at the agreed time.

Uncollected perishable items may still incur charges.

You may reject substitute items at collection.

9. Cancelling or Changing Orders

To cancel or modify an order, contact us before 12:00 PM on the day before your delivery or collection.

Standing or recurring orders require a written cancellation email at least 24 hours before the next scheduled delivery.

Online paid orders cancelled by the customer will incur a AED 30 cancellation fee.

Refunds are processed using the original payment method and may take up to 10 working days.

10. Product Issues & Returns

Please check your items upon delivery. Report any issues immediately.

We will refund or replace items that are damaged, incorrect, or not in acceptable condition.

Returns reported after 24 hours may not be accepted, especially for fresh or perishable items.

11. Privacy & Personal Information

We collect only the personal information required to complete your order and provide service.

We do not sell or share your personal information with third parties.

All personal and payment data is protected in accordance with UAE regulations.

You may read our full policy here: Privacy Policy.

12. Cancelling Your Account

Your account may be restricted or deleted if the website is misused or if these Terms & Conditions are violated.

13. Legal & Dispute Resolution

These Terms follow the laws of the United Arab Emirates.

All disputes will be resolved through the courts of Dubai, UAE.

Contact Us

GardenZ Harvest Foodstuff Trading LLC
Shop 12, Zaraa Centre, Al Warsan 3, Dubai, UAE
Email: info@gardenz.ae