Privacy Policy

1. Information We Collect

We collect only the information required to deliver our products and enhance your experience. This may include:

• Name, phone number, email address and delivery address
• Order details and transaction history
• Device/browser information for security and performance purposes
• Messages you send through forms, WhatsApp or email

We do not collect unnecessary personal data or any information not relevant to your order.

2. How We Use Your Information

Your personal data is used for:

• Processing orders and arranging delivery
• Customer support and service improvements
• Communicating order updates or delivery confirmations
• Sending offers or updates (only if you opt in)

We do not use your data for any purpose unrelated to GardenZ services.

3. Compliance with UAE Laws

This Privacy Policy complies with applicable United Arab Emirates regulations, including:

• UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)
• UAE Consumer Protection Law
• UAE Cybercrime Law regarding data integrity and misuse
• UAE e-Commerce and Transactions Law

We operate with full transparency and follow strict confidentiality requirements mandated by UAE authorities.

4. How We Protect Your Data

We use advanced safeguards including:

• SSL encryption (HTTPS) across the entire website
• Secure payment gateways — your card details are never stored
• Regular security audits
• Strict internal access control

We apply all reasonable technical and organizational measures to protect against unauthorized access.

5. Cookies

Our website uses essential cookies to improve functionality and maintain security. You may disable cookies through your browser at any time.

We do not use cookies for personal tracking or advertising.

6. Sharing of Personal Information

We do not sell, rent or trade your personal data.

Your information may be shared only with:

• Secure payment processors
• Delivery partners who require your address/number for logistics
• Authorities when required by UAE law

All partners follow UAE security and privacy requirements.

7. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.

8. Data Breach Notification

If a data breach occurs, we will notify affected users promptly and take immediate corrective measures as required by UAE PDPL.

9. Do Not Track

We respect browser “Do Not Track” settings and avoid loading non-essential tracking scripts when enabled.

10. Limitation of Liability

While we implement strong protective measures, GardenZ is not liable for incidents beyond our reasonable control, including cyberattacks or third-party service failures.

11. Updates to This Policy

We may update this Privacy Policy to reflect regulatory changes or business updates. All revisions will be posted on this page.

12. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the United Arab Emirates.

Any disputes will fall under the exclusive jurisdiction of the courts of Dubai, UAE.

13. Your Consent

By using our website, you confirm your consent to this Privacy Policy and its terms.

14. Contact Information

GardenZ Harvest Foodstuff Trading LLC
Shop 12 – Zaraa Centre, Al Warsan 3, Dubai, UAE
Email: info@gardenz.ae