GardenZ Shipping & Return Policy

GardenZ Organic Farms focuses on clean packing and careful delivery. This page explains delivery timelines, delivery charges, and how returns work for the UAE.

Quick summary

  • Dubai & Sharjah: AED 10 delivery below AED 150, and free delivery from AED 150+.
  • Rest of UAE: AED 50 delivery below AED 500, and free delivery from AED 500+.
  • Typical delivery time is 1 to 2 days for Dubai & Sharjah.
  • Typical delivery time is 2 to 3 days for the rest of UAE.
  • Perishable items must be reported on the same day.
  • Other items should be reported within 24 hours.
Explore our main categories, Organic Eggs and Organic Honey.

Need help?

If you need delivery help, rescheduling, or a return request, contact our team.

Contact SupportTerms & Conditions

1. Free Delivery

Dubai and Sharjah: Free delivery is available for orders of AED 150 or more.

Rest of UAE: Free delivery is available for orders of AED 500 or more.

2. Delivery Charges by Location

If your order is below the free delivery value, the following delivery charges apply:

  • Dubai: AED 10 for orders below AED 150
  • Sharjah: AED 10 for orders below AED 150
  • Rest of UAE: AED 50 for orders below AED 500

3. Delivery Time Frame

Dubai and Sharjah: Orders are typically delivered within 1 to 2 days.

Rest of UAE: Orders are typically delivered within 2 to 3 days.

For temperature-sensitive items, we use chiller delivery practices to support freshness for organic eggs and honey.

4. Order Processing

Orders are processed Sunday to Thursday (excluding public holidays).

Orders placed on weekends or public holidays are processed the next working day.

5. Delivery Address

Please provide a correct and complete address. GardenZ is not responsible for delays caused by incorrect details.

6. Order Tracking

Once dispatched, you may receive an email or SMS with delivery updates, depending on the service used for your order.

7. Failed Deliveries

If you are not available at the scheduled time, contact us to reschedule.

Additional delivery charges may apply if a second trip is required.

8. Return Eligibility

We accept return requests for products that are:

  • Damaged
  • Incorrect
  • Not as described

Fresh and perishable items must be reported on the same day.

All other products must be reported within 24 hours.

9. How to Request a Return

Email us at info@gardenz.ae with your order number, a short description of the issue, and photos if applicable.

  • Your order number
  • What went wrong
  • Photos (if needed)

10. Return Conditions

If a return is approved, items should be:

  • Unused
  • In original packaging
  • In the same condition as delivered

We may refuse returns if items are opened, used, or tampered with.

11. Refund Processing

Approved refunds are returned to the original payment method.

Refund processing time is typically up to 10 working days.

12. Non-Returnable Items

Due to food safety regulations, we cannot accept returns for:

  • Organic eggs (including cage-free eggs)
  • Raw honey
  • Any opened or partially used items

13. Contact Us

GardenZ Harvest Foodstuff Trading LLC
Shop 12, Zaraa Centre, Al Warsan 3, Dubai, UAE
Email: info@gardenz.ae

Need help with delivery or returns?

Message our team for tracking help, rescheduling, or product concerns. We usually reply within 24 hours on business days.

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