GardenZ Shipping & Return Policy

1. Free Delivery Across UAE

We offer free delivery across the United Arab Emirates for all orders of AED 300 or more.

Typical delivery time is 1 to 3 working days.

2. Delivery Charges for Orders Below AED 300

If your order is below AED 300, the following delivery charges apply:

• Dubai: AED 20
• Sharjah: AED 20
• Ajman: AED 30
• Abu Dhabi: AED 40
• Ras Al Khaimah: AED 50
• Fujairah: AED 50
• Umm Al Quwain: AED 50

3. Delivery Time Frame

Orders are delivered within 1 to 3 working days, depending on location and product availability.

For temperature-sensitive items, we use chiller delivery practices to support freshness for organic eggs and honey.

4. Order Processing

Orders are processed Sunday to Thursday (excluding public holidays).

Orders placed on weekends or public holidays are processed the next working day.

5. Delivery Address

Please provide a correct and complete address. GardenZ is not responsible for delays caused by incorrect details.

6. Order Tracking

Once dispatched, you may receive an email or SMS with delivery updates, depending on the service used for your order.

7. Failed Deliveries

If you are not available at the scheduled time, contact us to reschedule.

Additional delivery charges may apply if a second trip is required.

8. Return Eligibility

We accept return requests for products that are:

• Damaged
• Incorrect
• Not as described

Fresh and perishable items must be reported on the same day.

All other products must be reported within 24 hours.

9. How to Request a Return

Email us at info@gardenz.ae with your order number, a short description of the issue, and photos if applicable.

• Your order number
• What went wrong
• Photos (if needed)

10. Return Conditions

If a return is approved, items should be:

• Unused
• In original packaging
• In the same condition as delivered

We may refuse returns if items are opened, used, or tampered with.

11. Refund Processing

Approved refunds are returned to the original payment method.

Refund processing time is typically up to 10 working days.

12. Non-Returnable Items

Due to food safety regulations, we cannot accept returns for:

• Organic eggs (including cage-free eggs)
• Raw honey
• Any opened or partially used items

13. Contact Us

GardenZ Harvest Foodstuff Trading LLC
Shop 12, Zaraa Centre, Al Warsan 3, Dubai, UAE
Email: info@gardenz.ae

Need help with delivery or returns?

Message our team for tracking help, rescheduling, or product concerns. We usually reply within 24 hours on business days.